Shipping

We aim to dispatch all products that are in stock on the same day, on orders received by 2.30pm Monday to Friday.

Orders are dispatched Monday – Friday, not including Public Holidays.

Transit times are approximate estimations supplied to us by the our courier and postal suppliers and are based on working day services. Weekend deliveries are at the availability and discretion of the courier services, we do not currently offer weekend or guaranteed next day delivery services.

Standard & Premium Services are currently supplied by Royal Mail.

Express Next Working Day Services are currently supplied by DPD.

We are unable to guarantee that a courier is able leave packages in other places, other than the stated delivery address.

We cannot be held responsible for delays in shipment, however caused. Neither can we be held responsible for lost orders as a result of any delays in shipping the goods. This includes Royal Mail Special Delivery Service.

If your items have not arrived, we can advise you of any tracking numbers for your parcel. Please contact us is you wish to have your number by replying to your order confirmation email.

Returns

We follow all current UK legislation and do offer a 14 days returns policy if the goods which you have received are not as expected. In order to return the goods, you must inform us of in writing within 14 days. Notice given by telephones cannot be accepted unless you are given a RMA number by a member of staff. We will only accept the return of the goods providing they have not been used or any CD’s or Software products opened. Goods must be sent back to us in perfect condition and securely packed in their original boxes with adequate packaging materials to minimise any damage. Goods must also be fully insured against damage or loss. When returning goods, please ensure that nothing is thrown away and everything is returned. Goods must be sent back to us at your expense. We do not offer a free returns / collection service, if you are returning your machine because you believe it to be faulty please include the receipt for the cost of the postage back to us. Postage cost refunds will be assessed on a case by case basis.

All goods supplied by Graphtec GB Limited are covered by a 12 months warranty, return to base. Under the warranty, if the goods are found to be faulty, we will replace any faulty parts and ship them to you at our expense (UK only). The customer is responsible for transportation costs to get the goods to us, fully insured with sturdy packaging. We can supply a Freepost number at our discretion for warranty returns. In the event the goods are not found to be faulty after inspection, the customer is liable for shipping costs both ways, plus reasonable inspection charges.

Voucher Codes

We offer voucher / discount codes at our own discretion. We reserve the right to exclude the use of voucher codes from certain products and products affected by seasonal offers such as Black Friday.

If you have received an automated email from our website offering you a voucher code, please also see the terms and conditions of the voucher which are located at the bottom of the voucher code email as from time to time, some products may be exempt from further discount if they fall within seasonal campaigns such as Black Friday.

Please Note: You can only ever use one voucher code against an order in the basket, the stacking of voucher codes is prohibited on this site.

Consumer Orders

We follow all current UK legislation and do offer a 14 days returns policy if the goods which you have received are not as expected. In order to return the goods, you must inform us of in writing within 14 days. Notice given by telephones cannot be accepted unless you are given a RMA number by a member of staff. We will only accept the return of the goods providing they have not been used or any CD’s or Software products opened. Goods must be sent back to us in perfect condition and securely packed in their original boxes with adequate packaging materials to minimise any damage. Goods must also be fully insured against damage or loss. When returning goods, please ensure that nothing is thrown away and everything is returned. Goods must be sent back to us at your expense.

Business to Business Orders

Business to business orders fall under the Consumer Contracts Regulations which means returns will be dealt with on a case by case situation. We deem Business To Business orders as those that have been placed using a billing address that is owned by a business entity, these orders automatically fall under the Consumer Contracts Regulations which are different to that of Consumer Orders. All products must be returned to Graphtec GB Ltd in an undamaged and resalable condition and will be subject to a restocking fee unless declared faulty or damaged at time of receipt.

All goods supplied by Graphtec GB Limited (CraftStore Direct) are covered a return to base warranty. Under the warranty, if the goods are found to be faulty, we will replace any faulty parts and ship them to you at our expense (UK only). The customer is responsible for transportation costs to get the goods to us, fully insured with sturdy packaging. We can supply a Freepost number at our discretion for warranty returns. In the event the goods are not found to be faulty after inspection, the customer is liable for shipping costs both ways, plus reasonable inspection charges.

Privacy

All information that is gathered by this website either passive or by request will be kept by Graphtec GB Limited. It is our company policy to adhere to the Data Protection Act. We do not store any financial information provided by clients. For full details on our privacy policy please see paragraph 8 in the full text below

The Small Print

STANDARD TERMS AND CONDITIONS FOR SALE OF GOODS THE TERMS AND CONDITIONS BELOW SHALL APPLY TO THE QUOTATION GIVEN OVERLEAF OR ATTACHED AND ANY SUBSEQUENT CONTRACT FOR THE SUPPLY OF ANY ITEMS DETAILED IN THIS QUOTATION. PLEASE READ CAREFULLY.

1. Formation of a Contract

   1.1
   The quotation given on or attached to these terms and conditions will only remain valid for a period of 30 days.
   1.2
   On acceptance of the quotation by placing an order within the specified period in paragraph 1.1 above, you will be bound by these terms and conditions. Each quotation accepted shall constitute an individual legally binding contract between you and us. Such contract is hereinafter referred to in these terms and conditions as “an order”.
   1.3
   No addition, alteration, substitution or waiver of these terms and conditions will be valid unless expressly accepted in writing by us or a person authorised to sign on our behalf.
   1.4
   Nothing in these terms and conditions shall prejudice any condition or warranty expressed or implied, or any legal remedy to which we may be entitled in relation to the goods / and or the work the subject of this quotation.
   1.5
   The formation of price paid for an item is only contractual on shipment of the goods. Prices displayed on the website are for point of reference only and are not legally binding until the item has been received and completed.

2. 2. Specification

   All goods supplied by us shall be in accordance with the quotation given and any further specifications or descriptions agreed or expressly listed or set out on the face of the order.

3. 3. Acceptance

   3.1
   You will be deemed to have accepted all goods upon their delivery by us to the address specified in the order.
   3.2
   We must be informed in writing within 7 days of acceptance of the order of any changes, alterations, reductions or cancellations. We reserve the right to retain any deposits or charge in full for any goods supplied or fabricated where cancellation is not made within the period specified. Cancellations can not be accepted after goods have been shipped.

4. Delivery and Risk
   4.1
   Unless otherwise stated in the order, the price quoted does not include delivery to the address specified in the order.
   4.2
   Whereas we will try to ensure compliance with any delivery times and dates given, such times and dates are an estimate only. We will not be responsible for any loss whatsoever arising from or consequential upon delay in delivery.
   4.3
   Risk in the goods shall pass to you upon delivery.
   4.4
   In the event we should fail to deliver within 30 days from the date of your order you may cancel your order at any time after that and any deposit paid by you will be returned in full.

5. Title and Payment

   5.1
   Unless otherwise stated in the order payment of the price of the goods comprised in the order shall become due immediately prior to the shipment of the goods unless prior arrangements have been made.
   5.2
   We reserve the right to claim statutory interest at 8% above the Bank of England reference rate in force on the date the debt becomes overdue and at any subsequent rate where the reference rate changes and the debt remains unpaid in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002.
   5.3
   Furthermore we will claim all additional costs (including, but not limited to legal costs) incurred in obtaining payment from you, where payment is late.
   5.4
   Title to the goods comprised in the order shall not pass to you until the full price has been paid. Furthermore we reserve the right to sue for the price once payment becomes due notwithstanding that title may not have passed.

6. Price

   6.1
   If the rate of value added tax (VAT) increases between the date of your order and the date of delivery we will add the necessary additional amount of value added tax to the price of the goods.
   6.2
   If the price of the goods increases for any other reason between the date of your order and the date of delivery we will notify you of this and give you the choice of accepting the price increase or cancelling the order in which case any deposit paid by you will be refunded in full.

7. 7. Damage in Transit

   We will replace free of charge any goods proved to our satisfaction to have been damaged in transit provided that such damage is notified to us or the carriers in writing within 3 days of delivery.

8. Privacy

   This Privacy Policy governs the manner in which Graphtec GB Limited (“GGB”) collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://craftstoredirect.com/ or http://www.graphtecgb.co websites (“Site”). This privacy policy applies to the Site and all products and services offered by Graphtec GB Limited.

   Personal identification information

   We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, billing address, delivery address, phone number, payment information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

   Non-personal identification information

   We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the automatically receives and records information on our server logs from your browser, including your IP address, browser type, and the page(s) you request. This information is collected anonymously and is used to better understand how people use our site and improve its performance.

   How we use collected information

   Graphtec GB Limited (“GGB”) may collect and use Users personal information for the following purposes:

   • To improve customer service
     Information you provide helps us respond to your customer service requests and support needs more efficiently.
   • – To personalize user experience
     We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
   • To improve our Site
     We may use feedback you provide to improve our products and services.
   • – To process payments
     We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
   • – To send periodic emails
     We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

   How we protect your information

   We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

   Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

   Sharing your personal information

   As a matter of policy Graphtec GB Limited (“GGB”) does not sell, rent, share or otherwise distribute any of your personal information to third parties except in certain specific circumstances. Those circumstances are as follows:

   We receive a subpoena, court order or other legal demand for your information.
   We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, or as otherwise required by law.
   GGB is acquired by or merged with another company. In this event GGB will notify you before your information is transferred and becomes subject to a different privacy policy.
   Some of our services allow you to make certain information public or accessible to certain individuals. If you make use of these services GGB will share your information as you request.

   Third party websites

   Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.Our Policy for Protecting

   Your Online Privacy

   This website uses Google Analytics to help analyze how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ us of the webiste and to compile statistical reports on website activity for MDP Supplies.

   We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

   Choice/Opt-Out

   You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at [email protected].

   Changes to this privacy policy

   Graphtec GB Limited has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

   Your acceptance of these terms

   By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

   Contacting us

   If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

   Graphtec GB Limited
   Coed Aben Road
   Wrexham Industrial Estate
   Wrexham
   LL13 9UH

9. Force Majeure

   9.1 We shall not be liable for delay or failure to perform any of our obligations under this order if the delay or failure is caused by any circumstances beyond our reasonable control.
   9.2 For the purposes of this condition, “force majeure” shall include, but not be limited to acts of God, war, terrorism, civil disorder, industrial dispute, fire or explosions.
   9.3 Upon the happening of a “force majeure” event we shall be entitled to a reasonable extension of time for the performance of our obligations.

10. Exclusions

    10.1 We do not exclude liability for death or personal injury. However we shall not be liable for any direct loss or damage suffered by you howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise in excess of £20,000
    10.2 We shall not under any circumstances be liable for any indirect or consequential loss howsoever caused whether by negligence, breach of contract, misrepresentation or otherwise.
    10.3
    We or our insurers shall not be liable or investigate any claim for loss unless you have given us written notice within 7 days of its occurrence and given us or our insurers every facility to investigate such occurrence.

11. Complaints

    We aim to provide a high level of service. If you do have an enquiry or complaint regarding the goods provided by us please address them to
    The Directors
    Graphtec GB Limited
    Coed Aben Road
    Wrexham Industrial Estate
    Wrexham
    Ll13 9UH

12. Jurisdiction

    If any part of these terms and conditions are found to be unlawful it shall not affect the validity or enforceability of the remaining clauses. These terms and conditions shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the British courts.